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1、,單擊此處編輯母版標(biāo)題樣式,單擊此處編輯母版文本樣式,第二級(jí),第三級(jí),第四級(jí),第五級(jí),單擊此處編輯母版標(biāo)題樣式,單擊此處編輯母版文本樣式,第二級(jí),第三級(jí),第四級(jí),第五級(jí),單擊此處編輯母版標(biāo)題樣式,單擊此處編輯母版文本樣式,第二級(jí),第三級(jí),第四級(jí),第五級(jí),*,*,單擊此處編輯母版標(biāo)題樣式,單擊此處編輯母版文本樣式,第二級(jí),第三級(jí),第四級(jí),第五級(jí),LOGO,*,*,Topic 1,A Reservation Call for a Table,Task preparing,Task completing,Further development,Learning objectives,Task pre
2、senting,Assignments,Learning objectives,Students are required to,1.learn some important words and phrases:,booking,guarantee,appreciate,be assured,have a check,look forward to;,2.learn how to deal with the reservation call for a table in the restaurant.,預(yù)定 無(wú)論在中國(guó)還是西方國(guó)家，通過(guò) 預(yù)定作為已是司空見(jiàn)慣的事。稍具規(guī)模的餐廳一般都接受 訂位
3、。有的檔次較高的餐廳或生意特別興隆的餐廳那么一定要事先訂位。而在西方，比較高級(jí)的餐廳都必須事先以 訂位。英語(yǔ)效勞禮儀,1鈴響三聲之內(nèi)接起 。使用標(biāo)準(zhǔn)效勞用語(yǔ)，“Good morning/afternoon/evening.This is*Restaurant.*speaking.May I help you?(早上好/午安/晚上好！*餐廳，我是*。請(qǐng)問(wèn)有什么可以為您效勞？)2超過(guò)三聲應(yīng)向客人致歉，“Sorry to have kept you waiting.(對(duì)不起，讓您久等了。),Task presenting,3盡量不要讓客人空等 。需要查詢時(shí)，詢問(wèn)客人是等候還是在特定時(shí)間打回 “Ple
4、ase hang on a minute.Ill check it for you.(我?guī)湍橐幌?，?qǐng)稍等。)“Would you like to wait a moment or let me call you back later?(請(qǐng)問(wèn)您是稍等，還是待會(huì)兒我打回 給您？),4信息記錄完成后向客人復(fù)述一次，“May I repeat your orders for you?(我重復(fù)您的訂單好嗎？)然后請(qǐng)客人確認(rèn)，并再次詢問(wèn)客人還有什么補(bǔ)充的“Is there anything else?,Task presenting,5)聽(tīng)不懂或者聽(tīng)不清時(shí)，應(yīng)請(qǐng)客人重復(fù)，“I beg your pard
5、on?(請(qǐng)?jiān)僬f(shuō)一次。)“Sorry,can you repeat it?(抱歉，請(qǐng)您再說(shuō)一次。)或者請(qǐng)經(jīng)理來(lái)聽(tīng)“Could you wait a moment?I will ask our manager to talk with you.(您稍等好嗎？我請(qǐng)經(jīng)理來(lái)和您談。)千萬(wàn)不要瞎猜，以免誤會(huì)客人的意思。,6接打 時(shí)要保持正確的姿勢(shì)，集中精力答復(fù) ，不能一邊吃東西一邊講話；說(shuō)話的時(shí)候要慢而清晰，并始終保持微笑。7通話結(jié)束，無(wú)論是否達(dá)成預(yù)定都應(yīng)禮貌地向客人致謝，“Thank you for calling.We look forward to having you with us.謝謝您致電本
6、店，希望能夠再次為您效勞！,Task presenting,1.,預(yù)定,a.be closed 2.,靠窗的桌子,b.check 3.,包廂,c.a table by the window 4.,非吸煙區(qū),d.guarantee 5.,核查,e.be open 6.,保證,f.a private room 7.,營(yíng)業(yè),g.non-smoking area 8.,打烊,h.reserve,Task preparing,Word matching,1.Direction:Listen to the dialogue and answer the following questions.,1)Whe
7、nwill the guest arrive?,2)How many people in the party?,3)What kind of table does the guest want?,4)What is the name and phone number of the guest?,5)How longwill the restaurant keep the table?,Task presenting,G=Guest C=Reservation Clerk,C:Good afternoon.Flower Restaurant.1?,G:Id like to reserve a t
8、able for the dinner on Valentines Day,please.,C:Certainly,sir.2 ,please.,G:Two,my wife and I.,C:3 ,sir?,G:Around 8:00 p.m.,C:I see.Would you like a table in the,main restaurant or in a private room,sir?,G:A private room,please.,2.Direction:,Listen to the dialogue again and supply the missing informa
9、tion.,C:Certainly,sir.Well have Rose Hall reserved for you,will that be,fine?,(4),please?,(5),your room,(6),l9:00 p.m.,since that will be the peak season.,G:O.K.,I see.,C:Id like to,(7),G:Exactly,thank you.,C:We,(8),(9),you,Mr.Ramsay.,(10,),.,Tape script,Tape Script,G=Guest C=Reservation Clerk,C:Goo
10、d afternoon.Flower Restaurant.May I help you?,G:Id like to reserve a table for the dinner on Valentines Day,please.,C:Certainly,sir.For how many people,please.,G:Two,my wife and I.,C:At what time can we expect you,sir?,G:Around 8:00 p.m.,C:I see.Would you like a table in the main restaurant or in a
11、private room,sir?,G:A private room,please.,C:Certainly,sir.Well have Rose Hall reserved for you,will that be fine?May I have your name and telephone number,please?,G:O.K.,I see.,G:Exactly,thank you.,C:We look forward to serving you,Mr.Ramsay.Thanks for calling.,Language points,1.對(duì)話中Id like to reserv
12、e a table for the dinner on Valentines Day,please.,Reserve vt.,1).儲(chǔ)藏,保存;保存(+for),These seats are reserved for special guests.這些座位是為特別的來(lái)賓保存的。,We will reserve the money;we may need it later.,我們將把這筆錢(qián)存起來(lái),也許以后用得著。,2).預(yù)約,預(yù)訂,They have reserved rooms at a hotel.他們已預(yù)訂了旅館房間。,I have reserved a table at the res
13、taurant.我已在飯店預(yù)訂了一桌菜。,2.,對(duì)話中,At what time can we expect you,sir?,Expect vt.,1).,預(yù)計(jì),.,可能發(fā)生,(,或來(lái)到,);,預(yù)料,;,預(yù)期,+(that)+to-v,He expected to finish the work by March.,他預(yù)期三月份完成這項(xiàng)工作。,We expected that you would succeed.,我們預(yù)計(jì)你會(huì)成功的。,2).,期待,;,等待,;,盼望,Ill expect you for supper at six oclock.,我六點(diǎn)等你吃晚飯。,3).,認(rèn)為理應(yīng)得到,
14、;,指望,;,要求,(+from),Dont expect too much of him.,別對(duì)他期望過(guò)高。,The professor expected respect from his students.,教授認(rèn)為學(xué)生理應(yīng)尊敬他。,4).,想,;,認(rèn)為,WY+(that),I expect you are right.,我想你是對(duì)的。,3.在對(duì)話中Id like to confirm your reservation,confirm vt.,1.證實(shí);確定+(that)+wh-,His letter confirmed everything.他的信證實(shí)了一切。,2.堅(jiān)決;加強(qiáng),The l
15、atest developments confirmed me in my belief.最新的開(kāi)展使我堅(jiān)信我的信仰。,Accepting a reservation,1)How many people are there in your party?,/For how many people,please.,2)At what time would you like your table?,3)May I have your name and phone number,please?,4)Is there anything special?,Direction:Recite the foll
16、owing useful expressions.,Giving information about the restaurant hours,1)Were open around the clock./Were open 24 hours.,2)We shall keep your table for one hour.,3)A 10%discount will be offered to those,holding a VIP card issued by our restaurant.,Refusing a reservation,Im sorry,there arent any tables left for(time),but we can give you a table at(time).,Im sorry,the restaurants full.,Sorry,we do not have reservation,service for morning tea.,1.Translation:English to Chinese.,1)Just a moment,plea
酒店英語(yǔ)之餐飲部
