酒店信息安全培訓(xùn)

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1、Version 2.0March 2011 2011 InterContinental Hotels Group Start 信息安全入門Introduction to Information Security如何來(lái)保護(hù)我們的客人及我們品牌的名譽(yù)How to play your part in protecting ourguests and our brand reputation Version 2.0March 2011 2011 InterContinental Hotels Group Introduction介紹Data classification數(shù)據(jù)分類Password sec

2、urity密碼安全Malware惡意軟件Email security郵件安全Safe Internet browsing安全上網(wǎng)瀏覽Internet banking網(wǎng)上銀行Protecting your screen保護(hù)你的屏幕Credit card security信用卡安全Laptop security筆記本安全Unexpected calls意外來(lái)訪Home computing security家用電腦安全 NextBack Agenda 議程 Version 2.0March 2011 2011 InterContinental Hotels Group This training m

3、odule will introduce you to information security and will give you practical advice on the things that you can do to help protect our guest and employee information. It should take around 1 hour to complete.本次培訓(xùn)將為您介紹信息安全及給你一些實(shí)用性的建議,以便您能夠幫助保護(hù)我們客人和員工的信息。培訓(xùn)大約需要1小時(shí)Your hotel has many technical measures

4、and procedures in place to protect the information it stores, but the way you behave is also critical to our information security.您所在的酒店有很多技術(shù)措施和軟件來(lái)保護(hù)酒店的數(shù)據(jù)信息,而您的行為方式對(duì)信息安全保護(hù)也尤為關(guān)鍵。Any hotel employee that uses any type of technology should complete this training module. 酒店中任何涉及到信息應(yīng)用的員工都應(yīng)該參加并完成本次培訓(xùn)。NextB

5、ack Introduction介紹 Version 2.0March 2011 2011 InterContinental Hotels Group Introduction介紹Data classification數(shù)據(jù)分類Password security密碼安全Malware惡意軟件Email security郵件安全Safe Internet browsing安全上網(wǎng)瀏覽Internet banking網(wǎng)上銀行Protecting your screen保護(hù)您的屏幕Credit card security信用卡安全Laptop security筆記本安全Unexpected calls

6、意外來(lái)訪Home computing security家用電腦的安全 NextBack Agenda議程 Version 2.0March 2011 2011 InterContinental Hotels Group IHG information is classified as either:IHG信息分類是：Public 公共的 Confidential 機(jī)密的Restricted 保密的Lets look at each of these in turn.讓我們看看每一個(gè)級(jí)別的定義 NextBack Data classification數(shù)據(jù)分類 Version 2.0March 2

7、011 2011 InterContinental Hotels Group Public Information 公共的信息This is any information made freely available to the general public or where disclosure causes no harm to IHG.這是一種免費(fèi)提供給公眾的信息,同時(shí)對(duì)IHG不會(huì)造成不良影響。Examples include marketing materials or annual reports.比如，包括營(yíng)銷材料或年度報(bào)告。No special controls are req

8、uired to protect this information.不需要特別控制來(lái)保護(hù)這些信息。 NextBack Data classification數(shù)據(jù)分類 Version 2.0March 2011 2011 InterContinental Hotels Group Confidential Information 機(jī)密信息This is the default classification for IHG information.這是IHG默認(rèn)的信息級(jí)別It includes all business correspondence, emails, records, etc cr

9、eated in the normal course of business.它包括在酒店正常營(yíng)運(yùn)過(guò)程中產(chǎn)生的所有商業(yè)信函、電子郵件、記錄等。Documents must be marked “Confidential” before being released outside of IHG and only then with a non disclosure agreement in place.在洲際集團(tuán)對(duì)外公開之前，在有適當(dāng)?shù)谋Ｃ軈f(xié)議之前，必須將文檔標(biāo)記為“機(jī)密”。Printed copies must be destroyed when finished with, usually

10、 by shredding.當(dāng)工作結(jié)束后，必須使用碎紙機(jī)來(lái)銷毀打印件的副本。 NextBack Data classification數(shù)據(jù)分類 Version 2.0March 2011 2011 InterContinental Hotels Group Restricted Information 保密信息This is any information subject to laws, regulations or contract, or where disclosure causes significant harm to IHG.任何與法律，法規(guī)或合同有關(guān)的，或者會(huì)對(duì)洲際酒店集團(tuán)造成

11、重大損害的信息。Examples include personal information, names, addresses, social security numbers, and credit card details.比如：包含了個(gè)人資料、姓名、地址、身份證號(hào)碼、信用卡詳細(xì)資料等。Access to this information must be restricted so that only personnel with a business “need to know” can access it.這些信息的訪問(wèn)是受限制的，只有相關(guān)人員在工作中“需要知道”才可以訪問(wèn)它。Rest

12、ricted information should be stored only on central servers, not laptops or workstations or removable media such as USB thumb drives or memory sticks. 受限制的信息應(yīng)僅在中央服務(wù)器存儲(chǔ),而不是筆記本電腦、工作站、移動(dòng)媒體如USB移動(dòng)盤或記憶棒。Printed copies must be destroyed when finished with and electronic copies securely disposed of.當(dāng)安全完成電子文

13、檔后，打印副本必須被銷毀。NextBack Data classification數(shù)據(jù)分類 Version 2.0March 2011 2011 InterContinental Hotels Group Introduction 介紹Data classification數(shù)據(jù)分類Password security密碼安全Malware惡意軟件Email security郵件安全Safe Internet browsing安全上網(wǎng)瀏覽Internet banking網(wǎng)上銀行Protecting your screen保護(hù)您的屏幕Credit card security信用卡安全Laptop s

14、ecurity筆記本電腦安全Unexpected calls意外來(lái)訪Home computing security家用電腦的安全 NextBack Agenda 議程 Version 2.0March 2011 2011 InterContinental Hotels Group A password is like a toothbrush:一個(gè)密碼就像一把牙刷： Do not share it with anyone else不要與任何人一起分享它 Change it regularly頻繁地更換 NextBack Password security 密碼安全 Version 2.0Mar

15、ch 2011 2011 InterContinental Hotels Group Password security 密碼安全越復(fù)雜的密碼越安全嗎？ Version 2.0March 2011 2011 InterContinental Hotels Group To make a strong password:生成一個(gè)牢固的密碼： Do not just use a single word found in a dictionary;a memorable phrase is better請(qǐng)勿使用字典中的單詞；難忘的詞組會(huì)更好 A longer password is usually

16、better than a short one較長(zhǎng)的密碼通常比短密碼更好 Use a mix of UPPER CASE and lower case letters使用大寫字母與小寫字母混合密碼 Add in some numbers 密碼中增加一些數(shù)字 And a special character or two such 增加一些特殊的字符，如：as !”$% Avoid using patterns on the keyboard 盡量避免在鍵盤上操作NextBack Password security 密碼安全 Version 2.0March 2011 2011 InterCont

17、inental Hotels Group Here are some examples of weak passwords以下是一些容易被識(shí)破的密碼案例password any word in a dictionary makes a weak password on its own 用字典中的單詞來(lái)生成密碼會(huì)很不安全Password a little better with an UPPER CASE letter but still very weak and easily broken比上面這個(gè)單詞要安全一些，使用了大寫字母，但也很容易被識(shí)破Pa55w0rd replacing s wi

18、th 5 and o with 0 is a well known trick so criminals try these combinations first 用5來(lái)代替s，用0來(lái)代替o是眾所周知的方法，因此犯罪分子會(huì)首先考慮這種方式破解密碼 qwertyuiop this is a pattern on a UK keyboard as it is the top line of letters 這是根據(jù)鍵盤字母的排列生成的密碼，事實(shí)上是最容易破解的密碼NextBack Password security 密碼安全 Version 2.0March 2011 2011 InterCont

19、inental Hotels Group NextBack Password security 密碼安全And here are some examples of strong passwords(but dont use any of these, make up your own)下面的案例是比較安全可靠的密碼（但是請(qǐng)勿使用此密碼）：PointtheSky a simple phrase with one or two minor tweaks but still easy to remember 用一個(gè)簡(jiǎn)單短語(yǔ)做1-2處較小的調(diào)整，但還是容易記住Rememb84You replacing

20、 some letters with numbers but not using the usual combination of 3 instead of e 用數(shù)字來(lái)替換部分字母，但不要使用一些老套的組合，比如用3代替e ThingFunfirsT three short words is better than one long dictionary word. Add in some special characters to make it more secure 三個(gè)短單詞比一個(gè)長(zhǎng)單詞更好，如果加入一些特別的字符會(huì)更安全。 Version 2.0March 2011 2011 In

21、terContinental Hotels Group Password security 密碼安全 Master Key Version 2.0March 2011 2011 InterContinental Hotels Group Password security 密碼安全優(yōu)秀的密碼設(shè)置策略 用統(tǒng)一規(guī)則記住多個(gè)不同密碼”是個(gè)不錯(cuò)的選擇。畢竟記住一個(gè)規(guī)則比記住一串雜亂無(wú)序的字符要容易多了，也可以實(shí)現(xiàn)“一把鑰匙開一扇門”的策略。 密碼=2*（用戶名標(biāo)識(shí)符（小寫/大寫）+用戶名長(zhǎng)度+.+網(wǎng)站標(biāo)識(shí)符（大寫/小寫） 例：，密碼為：gk8.GM GK8.gm 密碼為：ssh10.HTSSH10.

22、ht Version 2.0March 2011 2011 InterContinental Hotels Group Introduction介紹Data classification數(shù)據(jù)分類Password security密碼安全Malware惡意軟件Email security郵件安全Safe Internet browsing安全上網(wǎng)瀏覽Internet banking網(wǎng)上銀行Protecting your screen保護(hù)您的屏幕Credit card security信用卡安全Laptop security筆記本電腦安全Unexpected calls意外來(lái)訪Home compu

23、ting security家用電腦的安全 NextBack Agenda 議程 Version 2.0March 2011 2011 InterContinental Hotels Group Malware (malicious software) is a term used to describe Viruses, Spyware, Worms and Trojan Horses.惡意軟件(流氓軟件)是一個(gè)術(shù)語(yǔ),通常用來(lái)描述病毒,間諜軟件、蠕蟲病毒和特洛伊木馬軟件之類。New malware is being released every day.每天都會(huì)產(chǎn)生新的惡意軟件。There i

24、s technology in place to protect systems:一些技術(shù)可以來(lái)保護(hù)我們的系統(tǒng)： Anti virus software is used throughout the hotel and is updated daily在酒店中使用的殺毒軟件，每天都在更新病毒庫(kù)。 Firewalls are used to block unnecessary and unexpected network traffic entering the hotel network 防火墻是用于阻止不必要的和意想不到的網(wǎng)絡(luò)流量進(jìn)入酒店網(wǎng)絡(luò)Security patches are inst

25、alled on systems when they are released by vendors當(dāng)供應(yīng)商發(fā)布安全補(bǔ)丁時(shí)，應(yīng)及時(shí)安裝在系統(tǒng)上。NextBack Malware 惡意軟件 Version 2.0March 2011 2011 InterContinental Hotels Group But you play a vital role in keeping our systems secure. Here are some best practices for you to follow:在保障我們系統(tǒng)安全時(shí)，你將起到關(guān)鍵的作用。這里有一些最好的慣例供你參考: Do not a

26、ttempt to bypass any security controls. 請(qǐng)不要嘗試?yán)@過(guò)任何安全控制 Do not install or use unauthorised software (such as games) on any hotel workstation or laptop. 請(qǐng)不要在酒店任何工作站或電腦中安裝和使用非法軟件（如游戲） Practice safe email and web browsing (more on these topics shortly).培養(yǎng)安全郵件和上網(wǎng)瀏覽的習(xí)慣。 Report anything suspicious to your l

27、ine manager and the IT Helpdesk.報(bào)告任何可疑的問(wèn)題給你的經(jīng)理或IT部門。 NextBack Malware 惡意軟件 Version 2.0March 2011 2011 InterContinental Hotels Group Introduction 介紹Data classification數(shù)據(jù)分類 Password security密碼安全Malware惡意軟件Email security郵件安全Safe Internet browsing安全上網(wǎng)瀏覽Internet banking網(wǎng)上銀行Protecting your screen保護(hù)您的屏幕Cre

28、dit card security信用卡安全Laptop security筆記本電腦安全Unexpected calls意外來(lái)訪Home computing security家用電腦的安全 NextBack Agenda 議程 Version 2.0March 2011 2011 InterContinental Hotels Group Email is a critical business tool but it can also be used to spread Malware.電子郵件是一個(gè)關(guān)鍵業(yè)務(wù)工具,但它也可以被用來(lái)傳播惡意軟件。Two simple precautions c

29、an help you to protect your hotel:兩個(gè)簡(jiǎn)單的預(yù)防措施可以幫助你保護(hù)你的酒店:1) Never open an attachment in an email unless you are expecting it 不要打開附件，除非是你在等待的電子郵件。2) Never click on a link in an email unless you are expecting it不要打開郵件中的鏈接，除非是你在等待的電子郵件。 NextBack Email security 郵件安全 Version 2.0March 2011 2011 InterContine

30、ntal Hotels GroupRemember - think before you click記住-在你點(diǎn)擊前請(qǐng)思考一下NextBack Email security 郵件安全 Version 2.0March 2011 2011 InterContinental Hotels Group NextBack Email security 郵件安全There are other precautions you can take to protect yourself when using email 在使用郵件中，還有一些別的預(yù)防措施來(lái)保護(hù)你自己 Never respond to spam

31、 請(qǐng)勿回復(fù)垃圾郵件 Be suspicious of emails that start “Dear Customer”. Your bank knows your name and will normally use it 一些可疑的郵件，稱呼你為“親愛(ài)的顧客”。而你的銀行往往知道你的姓名并正常使用。 Be suspicious of emails that contain spelling or grammatical errors, although criminals are getting smarter at this 一些可疑的郵件中往往包含了拼字與語(yǔ)法的錯(cuò)誤，雖然犯罪份子越來(lái)越

32、聰明。 Do not forward chain emails. These are used to collect email addresses to send more spam to 請(qǐng)不要轉(zhuǎn)發(fā)一些鏈接郵件。這些都是在收集電子郵件地址派遣更多的垃圾郵件給你 Do not forward virus warnings. They are almost always hoaxes, but if in doubt contact the IT Helpdesk 請(qǐng)不要轉(zhuǎn)發(fā)病毒報(bào)警。這些幾乎是一些惡作劇，但如果有疑問(wèn)請(qǐng)與IT聯(lián)系 Version 2.0March 2011 2011 Inte

33、rContinental Hotels Group Introduction介紹Data classification數(shù)據(jù)分類Password security密碼安全Malware惡意軟件Email security郵件安全Safe Internet browsing安全上網(wǎng)瀏覽Internet banking網(wǎng)上銀行Protecting your screen保護(hù)你的屏幕Credit card security信用卡安全Laptop security筆記本電腦安全Unexpected calls意外來(lái)訪Home computing security家用電腦的安全 NextBack Agen

34、da 議程 Version 2.0March 2011 2011 InterContinental Hotels Group The Internet is a great source of information and a great tool for communication, but criminals also use the Internet and not every website is safe.互聯(lián)網(wǎng)有著充足的信息資源，是一個(gè)很好的溝通工具。但犯罪份子也在使用互聯(lián)網(wǎng)，因此并不是所有的網(wǎng)頁(yè)都安全。Browsing to certain types of website i

35、s prohibited by company policy:瀏覽某些類型的網(wǎng)站是酒店規(guī)章制度不允許的： Gambling 賭博 Pornography 色情On your company PC only browse to trusted websites.在你酒店中的電腦只能瀏覽可信任的網(wǎng)站。Be especially careful with search results; criminals target popular searches and so a number of websites listed even on the first page may not be safe.

36、請(qǐng)注意網(wǎng)站搜索的結(jié)果，罪犯份子的目標(biāo)是一些熱門搜索，因此很多列出的網(wǎng)站即使在第一頁(yè)也不一定安全。NextBack Safe Internet browsing安全上網(wǎng)瀏覽 Version 2.0March 2011 2011 InterContinental Hotels GroupRemember - think before you click記住-在你點(diǎn)擊前請(qǐng)思考一下NextBack Safe Internet browsing 安全上網(wǎng)瀏覽 Version 2.0March 2011 2011 InterContinental Hotels Group Introduction 介紹D

37、ata classification數(shù)據(jù)分類Password security密碼安全Malware惡意軟件Email security郵件安全Safe Internet browsing安全上網(wǎng)瀏覽Internet banking網(wǎng)上銀行Protecting your screen保護(hù)你的屏幕Credit card security信用卡安全Laptop security筆記本電腦安全Unexpected calls意外來(lái)訪Home computing security家用電腦的安全 NextBack Agenda 議程 Version 2.0March 2011 2011 InterCon

38、tinental Hotels Group Do not mix Internet banking and general Internet browsing on the same PC.請(qǐng)不要在同一臺(tái)電腦上使用網(wǎng)上銀行和普通網(wǎng)頁(yè)瀏覽器?！癦eus” is malware written to capture banking credentials.“宙斯”病毒是可以獲取你網(wǎng)上銀行證書文件。Once it gets onto a PC it waits until the user visits a banking website. It then steals the user-id an

39、d password credentials and sends them to a remote server.一旦它登錄到PC機(jī)后,它可以等待直到用戶訪問(wèn)一個(gè)銀行的網(wǎng)站。然后偷走了用戶名和密碼,并將它們發(fā)送到遠(yuǎn)程服務(wù)器。Zeus may also try to trick the user into providing additional information such as a PIN number.宙斯也可以試著用小伎倆讓用戶提供額外的信息,如一個(gè)密碼。 NextBack Internet banking 網(wǎng)上銀行 Version 2.0March 2011 2011 InterC

40、ontinental Hotels Group The next thing you know criminals have used the stolen credentials and your account has unauthorised transfers.隨后犯罪份子將使用偷取的銀行信用證書和你的賬號(hào)來(lái)進(jìn)行非法轉(zhuǎn)賬。If you use a PC for Internet banking (either at work or at home) be very careful how else you use it.因此當(dāng)你使用網(wǎng)上銀行(無(wú)論是在工作中或在家里) ，必須要非常小心。

41、 NextBack Internet banking 網(wǎng)上銀行 Version 2.0March 2011 2011 InterContinental Hotels Group Introduction介紹Data classification數(shù)據(jù)分類Password security密碼安全Malware惡意軟件Email security郵件安全Safe Internet browsing安全上網(wǎng)瀏覽Internet banking網(wǎng)上銀行Protecting your screen保護(hù)你的屏幕Credit card security信用卡安全Laptop security筆記本電腦安全U

42、nexpected calls意外來(lái)訪Home computing security家用電腦的安全 NextBack Agenda 議程 Version 2.0March 2011 2011 InterContinental Hotels Group Front desk PCs must be positioned so that guests cannot see the information on the screen.前臺(tái)的電腦必須擺放在客人看不見(jiàn)顯示器的位置。Take precautions when viewing confidential or restricted infor

43、mation so that someone cannot look over your shoulder (this is called shoulder surfing).在查看機(jī)密或限制的信息時(shí)，要采取預(yù)防措施。這樣，即使身邊有人也看不到(這被稱為肩窺)。Be on the lookout for anyone watching as you type in your password.在您打入密碼時(shí)，應(yīng)留心觀察有沒(méi)有人在偷窺。 NextBack Protecting your screen 保護(hù)您的屏幕 Version 2.0March 2011 2011 InterContinent

44、al Hotels Group Lock your screen when you leave your workstation.當(dāng)你離開時(shí)，請(qǐng)將電腦的屏幕鎖住。A quick way to lock the screen is to hold down the windows key then press L.有一種鎖屏的快捷方式，同時(shí)按下“windows”鍵和“L”鍵。Front desk staff who only access the PMS may log out of the PMS rather than lock the workstation.對(duì)于前臺(tái)操作PMS的員工，只能

45、是注銷PMS賬號(hào)，而不是鎖住電腦。 NextBack Protecting your screen 保護(hù)您的屏幕 Version 2.0March 2011 2011 InterContinental Hotels Group Introduction介紹Data classification數(shù)據(jù)分類Password security密碼安全Malware惡意軟件Email security郵件安全Safe Internet browsing安全上網(wǎng)瀏覽Internet banking網(wǎng)上銀行Protecting your screen保護(hù)你的屏幕Credit card security信用卡

46、安全Laptop security筆記本電腦安全Unexpected calls意外來(lái)訪Home computing security家用電腦的安全 NextBack Agenda 議程 Version 2.0March 2011 2011 InterContinental Hotels Group Do not write down or store a credit card security number(the three digit number on the back of most cards, or the four digit number on the front of A

47、merican Express cards).請(qǐng)不要寫下或存放信用卡的安全號(hào)碼（多數(shù)信用卡的背面有3位數(shù),美國(guó)運(yùn)通信用卡是在前面有4位數(shù)）For the same reason do not photocopy credit cards or ask for this from guests. 出于同樣的原因，不要復(fù)印信用卡或詢問(wèn)客人If a guest send you this information then delete it.如果客人提供給你這些信息，請(qǐng)刪除。Never send full credit card information through email or instan

48、t messenger.決不通過(guò)電子郵件或即時(shí)消息來(lái)發(fā)送信用卡的完整信息。 The best way to communicate credit card information is to use the phone or traditional paper based FAX.最佳的傳送信用卡信息還是通過(guò)電話或傳統(tǒng)紙質(zhì)的傳真。NextBack Credit card security 信用卡安全 Version 2.0March 2011 2011 InterContinental Hotels Group Any paper copies of credit card informati

49、on must be stored securely and shredded when finished with.一些紙質(zhì)的信用卡信息的復(fù)印件必須存放在安全處，使用完畢后需撕毀。Never enter credit card details into comment fields in your hotel systems. Systems are designed to protect this information but cannot do this if it is in the wrong place.請(qǐng)勿將信用卡詳細(xì)資料輸入在PMS的備注欄中，系統(tǒng)是為了保護(hù)信息，但是在錯(cuò)誤的

50、地方，系統(tǒng)將無(wú)法做到。There are additional awareness materials on Merlin which go into more detail on credit card security. See the link at the end of this training module.在merlin上有些附加的資料，那兒有更多細(xì)節(jié)的信用卡安全知識(shí)，在我們培訓(xùn)結(jié)束后有鏈接。 NextBack Credit card security 信用卡安全 Version 2.0March 2011 2011 InterContinental Hotels Group I

51、ntroduction 介紹Data classification數(shù)據(jù)分類Password security密碼安全Malware惡意軟件Email security郵件安全Safe Internet browsing安全上網(wǎng)瀏覽Internet banking網(wǎng)上銀行Protecting your screen保護(hù)你的屏幕Credit card security信用卡安全Laptop security筆記本電腦安全Unexpected calls意外的呼叫Home computing security家用電腦的安全 NextBack Agenda 議程 Version 2.0March 20

52、11 2011 InterContinental Hotels Group Never leave your laptop unattended in public and keep it out of sight if possible.不要讓你的筆記本電腦放在沒(méi)人照看的公共場(chǎng)合，盡量不要讓它離開你的視線。If you have to leave it in the car then lock it in the boot/trunk, but do not leave it in the boot/trunk of an estate or hatchback car.如果你要把它放在車?yán)?/p>

53、，請(qǐng)鎖在后備箱，但不要放在客貨兩用車或掀背式汽車的后備箱。Take extra care in car parks, airports and on public transport as these places can be targeted by criminals.在停車場(chǎng)、機(jī)場(chǎng)和公交車這些地方要額外小心，這些地方往往是罪犯分子的首選目標(biāo)。In general save information onto the hotel network rather than your laptop hard drive.文件資料通常存儲(chǔ)在酒店的文件服務(wù)器，而不是在你的筆記本硬盤里。Never st

54、ore restricted information on USB memory sticks, CDs or other portable media as these are not protected by default.請(qǐng)不要將保密信息存儲(chǔ)在U盤，CD光盤等其他便攜式電子產(chǎn)品中，因?yàn)樵谶@些情況下是不受保護(hù)的。NextBack Laptop security 筆記本電腦安全 Version 2.0March 2011 2011 InterContinental Hotels Group Introduction介紹Data classification數(shù)據(jù)分類Password secu

55、rity密碼安全Malware惡意軟件Email security郵件安全Safe Internet browsing安全上網(wǎng)瀏覽Internet banking網(wǎng)上銀行Protecting your screen保護(hù)你的屏幕Credit card security信用卡安全Laptop security筆記本電腦安全Unexpected calls意外來(lái)訪Home computing security家用電腦的安全 NextBack Agenda 議程 Version 2.0March 2011 2011 InterContinental Hotels Group Criminals kno

56、w that one way to gain access to your systems or to get information is to simply ask for it. Some of our hotels have had calls from criminals pretending to be from IT support.罪犯知道如何訪問(wèn)你系統(tǒng)的方法或者用最簡(jiǎn)單的詢問(wèn)方式來(lái)獲取他們所需的信息，我們就有一些酒店接到罪犯自稱是IT support的電話。If you receive unexpected calls then do not carry out any ac

57、tions they ask you to and certainly do not browse to any websites they suggest.如果你接到意外電話請(qǐng)不要做任何他們要求的事，當(dāng)然也不要打開任何他們建議的網(wǎng)頁(yè)。If in doubt, take the callers details and the fault reference number then call your normal support desk on their normal number to confirm that everything is OK.如果有疑問(wèn)，請(qǐng)記下來(lái)電者的信息和故障編號(hào)，然

58、后撥打常用的支持中心電話去確認(rèn)是否一切正常。 The IHG standard support website is NextBack Unexpected calls 意外來(lái)訪 Version 2.0March 2011 2011 InterContinental Hotels Group Take similar precautions for site visits by engineers. 工程師現(xiàn)場(chǎng)訪問(wèn)采取類似的防范措施。Someone with physical access to your servers, workstations, or laptops can insta

59、ll malicious software or steal information.某人可以采取物理方式來(lái)訪問(wèn)您的服務(wù)器、工作站、或筆記本電腦來(lái)安裝惡意軟件或竊取信息。If you receive an unexpected visit from someone claiming to be an engineer ask for their details and reference number.如果你很意外的接到自稱是工程師來(lái)做維護(hù)，那么要求他們出示詳細(xì)資料和參考號(hào)碼。Then call your normal support desk on their normal number t

60、o confirm that the visit is legitimate before letting them in.在允許他們進(jìn)入前，你必須撥打官方的支持熱線來(lái)確認(rèn)此次訪問(wèn)是否合法。 NextBack Unexpected calls 意外來(lái)訪 Version 2.0March 2011 2011 InterContinental Hotels Group Introduction介紹Data classification數(shù)據(jù)分類Password security密碼安全Malware惡意軟件Email security郵件安全Safe Internet browsing安全上網(wǎng)瀏覽I

61、nternet banking網(wǎng)上銀行Protecting your screen保護(hù)你的屏幕Credit card security信用卡安全Laptop security筆記本電腦安全Unexpected calls意外來(lái)訪Home computing security家用電腦的安全 NextBack Agenda 議程 Version 2.0March 2011 2011 InterContinental Hotels Group Here are some things you can do to protect your home computer and those that us

62、e it.這里有些信息是讓你如何保護(hù)家中的電腦及如何正確的使用它。Use recognised anti virus software and keep it up to date.使用正版的殺毒軟件并保持經(jīng)常更新病毒庫(kù)。Run a full virus scan on your PC regularly, usually each week.通常每周定期地在您的電腦上做完整病毒掃描。Keep up to date with the latest security patches - Microsoft normally release security updates every month

63、.保持最新的安全補(bǔ)丁-微軟通常每月發(fā)布安全更新。Use a firewall to block unwanted network traffic from the Internet.使用一個(gè)防火墻阻止因特網(wǎng)上的非法的網(wǎng)絡(luò)攻擊。 Make regular copies of files you do not want to lose (for example childrens homework or cherished photographs) to another device such as a USB thumb drive or memory stick.定期備份你不想失去文件(例如兒

64、童家庭作業(yè)或珍愛(ài)的照片)到另一個(gè)存儲(chǔ)設(shè)備,比如U盤或記憶棒。NextBack Home computing security家用電腦安全 Version 2.0March 2011 2011 InterContinental Hotels Group NextBack Congratulations, you have now completed this training module.恭喜您，您已經(jīng)完成了這個(gè)培訓(xùn)。Please make sure that you take the quiz that goes along with this training module, and th

65、at your training records are updated.請(qǐng)完成這次培訓(xùn)模塊的相關(guān)測(cè)試 ，并更新你的培訓(xùn)記錄。Thank you for taking the time to learn more about how to protect our guests and our brand reputation.感謝您在百忙之中抽出時(shí)間來(lái)了解更多的關(guān)于如何保護(hù)我們的客人和我們的品牌知名度。 Version 2.0March 2011 2011 InterContinental Hotels Group ExitBack For further information visit Merlin 更多信息請(qǐng)?jiān)L問(wèn)merlin鏈接informationsecurityor search on Merlin for “Information Security” 或在merlin上搜索“信息安全”