Week2中山大學(xué)商務(wù)溝通.ppt

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Week2 QuestionsabouttheText P28 34 1 Whatarethefivelevelsofmanagerialcommunication 2 HowdoyouunderstandthelasttwolinesonP29tothefirsttwoparagraphsonP30 3 Giveanexampletoshowwhatiscommunicationclimate 4 Whatdothefiveparagraphsaboutculturalcontexttellus Readthefirstparagraphofthispartagainandgiveexamplestoshowhowyouunderstandit 5 Whatispurpose goalofthecommunication 一 溝通主體分析的基本問(wèn)題Self cognition自我認(rèn)知WhoamI PromotingCredibilitySelf position自我定位WhereamI Makeyourpositionclear Makeyourcapabilityclear Makeyourqualityclear Makeyourvalueclear Communicatorstrategy 1 Communicator scredibility溝通者的可信度Initialcredibility 初始可信度 Youraudience sperceptionofyoubeforeyouevenbegintocommunicateAcquiredcredibility 后天可信度 Youraudience sperceptionofyouafterthecommunicationhastakenplace Howtopromoteyourcredibility rank 身份地位 goodwill 良好意愿 expertise 專(zhuān)業(yè)知識(shí) image 外表形象 sharedvalues 共同價(jià)值 Self cognition 如何提高自己 Example1Higher statuspeopletendtobemoreinfluentialthanlower statuspeople Thisphenomenonmaybeseeninaclassicstudyofdecisionmakinginthree manbomercrews Afterthecrewshaddifficultysolvingaproblem theexperimenterplantedcluestothesolutionwitheitheralow stausgroupmember thetailgunner orahigh statusgroupmember thepilot Itwasfoundthatthesolutionsofferedbythepilotswerefarmorelikelytobeadoptedthanthesamesolutionspresentedbythetailgunners Apparently thegreaterstatusaccordedthepilots becausetheytendedtobemoreexperiencedandheldhighermilitaryranks wasresponsibleforthegreaterinfluencetheywielded Example2在中國(guó)社會(huì) 遇到爭(zhēng)執(zhí)的時(shí)候 經(jīng)常會(huì)請(qǐng)幾位德高望重的人出面調(diào)停 為什么 homework 1 通過(guò)閱讀找一個(gè)他人如何提高自己的例子