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1、2018年1月1389國開電大本科管理英語4期末考試試題及答案一、交際用語(每小題2分，共10分) 1-5題：選擇正確的語句完成下面對話，并將答案序號寫在答題紙上。1.Is it possible for you to workout the plan tonight? _ A.Ill do that. B.I think so. C.Id love to. 答案B 2.How did your meeting go yesterday? _actually， it was really frustrating. A.Not so good B.Very good C.Nothing spec
2、ial 答案A 3.I think things have been a bit difficult for us the last couple of in on ths. _Weve been working hard， but still getting behind. A.Youre right. B.Im afraid. C.I dont think so. 答案A 4.Will you help me arrange a meeting with Mr.Brown， please? _ A.No， no way. B.No， I cant， C.Sorry I cant.I hav
3、e to finish my project right now. 答案C 5.Youd better not push yourself too hard.You can ask the team and listen. _ A.You are right. B.No， we cant do that. C.I think it will kill our time. 答案A 二、詞匯與結(jié)構(gòu)(每小題2分，共30分) 6-20題：閱讀下面的句子，從 三個選項中選出一個能填入空白處的正確選項，并將答案序號寫在答題紙上。6._his anger the employees called him M
4、r.Thunder， but they loved him. A.Due to B.In spite of C.Because 答案A 7._ CEOs spend planning， the more profitable their companies are， A.The more time B.If more C.The less time 答案A 8.In todays environment，_people are often burned out， its important for employees to have a personal connection with you
5、 and the work you believe in. A.when B.where C.while 答案B 9._clearly communicate with and actively listen to employees is essential to improve their performance. A.Be able to B.Being able C.Being able to 答案C 10.I believe that I have a lot to contribute_a team environment， and am comfortable in both l
6、eadership and player roles. A.to B.with C.for 答案A 11.Compared_English， Chinese is generally believed to be more difficult to learn. A.with B.from C.against 答案A 12._the importance of English， we should put more effort into it and try to learn it well. A.Gave B.Giving C.Given 答案C 13.He will write to m
7、e as soon a she_home. A.will have returned B.returns C.will return 答案B 14.Linda walked at the head，_by her colleagues. A.followed B.following C.to follow 答案A 15.After days of investigation， the police were _reality. A.attempting B.approving C.approaching 答案C 16.I think the primary_factor is theres b
8、een so much absence lately. A.contributing B.causing C.affecting 答案A 17.An agreement was reached on the_of mutual respect and mutual interest. A.basic B.base C.basis 答案C 18.Please ask the solicitor what his_would be to take the case to court. A.fare B.fee C.salary 答案B 19.All the_guests are seated in
9、 the front row， A.distinguishing B.extinguishing C.distinguished 答案C 20.Learning new things has always been a great_for me. A.motivator B.motivate C.motivation 答案A 三、閱讀理解(每小題4分，共40分) 21-25題：閱讀下列短文，從A、B、C三個選項中選出一個正確答案，并將答案序號寫在答題紙上。Passage 1 The meaning of“communication”goes a lot deeper than people o
10、ften think.Communication is about conceiving， sending， receiving， and interpreting messages as well as confirming reception of these messages.A failure at any point in this chain can result in ineffective communication. Ineffective communication can be disastrous.There is a famous story of a British
11、 Army Commander who sent the message“Send reinforcements， were going to advance.”back to his Command Center， through along chain of subordinates.When the message finally reached the Command Center， it had“mutated“to become-“Send three and four-pence， were going to a dance.”The reinforcements never a
12、rrived. You can demonstrate this same principle， albeit on a less dramatic scale， by trying to play Chinese Whispers with more than 20 people.It is highly unlikely the same message you started with will be the one you end with. In a business， there are three main types of communication failure.Each
13、has its own indicative signs. The first type is a known as allocative failure.This occurs when a firm is not gathering enough intelligence about its market or(most often) ， the information is not reaching the right points.The firm will not be allocating resources in step with the shifts in demand.If
14、 demand is rising but the firm is suffering from allocative communication failure， then stocks will fall and there will be understaffing.If the inverse happens， there will be a surplus of stocks and over staffing. The second type is executive failure， where communication to trigger specific events/a
15、ctions is either late， lacking or in error.The symptoms of this area general loss of direction in the company or departments， a loss of co-ordination and an increase in complaints from customers as things happen late or not at all. The final type is human failure， This occurs when the general cultur
16、e of a business or the relationships between particular individuals or departments do not foster effective communication.This leads to alienated staff， an increase in staff turnover， an increase in absenteeism and general frustration among staff.Creativity， especially that which takes place across d
17、epartmental boundaries， is likely to suffer hugely as team synergy slips. 21.Confirming reception of the sent messages means_. A.the messages are sent to right receivers B.the messages are correctly understood C.the messages are correctly understood by right receivers 答案C 22.In the famous British Ar
18、my Commander story， which step probably did NOT go wrong in the communication chain? A.Conceiving. B.Sending. C.Receiving. 答案A 23.What is Chinese whispers? A.Who whispers in Chinese. B.A game to pass message around in a whisper. C.Chinese people who dont normally talk very loudly. 答案B 24.Allocative
19、failure does NOT happen when_. A.the right information goes to the right place B.a company gathers false information C.the correct information is not received by the right department or person 答案A 25.According to the passage， which of the following cases does NOT belong to human failure? A.Decreasin
20、g creativity across departments. B.Inadequate communication between departments. C.Increasing customer complaints. 答案C 26-30題：請根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“T”，錯誤的寫“F”，并將答案寫在答題紙上。Passage 2 When Jack Welch， the Chairman and CEO at General Electric(GE) retired in 2001， he could look back at a very successful
21、 career.He became CEOin1981at the age of 45.At that time， GE had a very complex organizational structure with considerably bureaucratic rules. One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number lor2in the irrespecti
22、ve areas.If this was not the case， managers had the options of fixing the problem， selling their particular business，or closing it.In an effort to streamline the organization， Welch removed the sector level and eliminated thousands of salaried and hourly employee positions. The restructuring was fol
23、lowed by changing the organizational culture and the managerial styles of GEs managers.One such program was the Work-Out(群策群力) . Groups of managers were assembled to share their views openly in three-day sessions.At the beginning of the meetings， the superior presented the challenges for his or her
24、organizational unit.Then the superior had to leave， requesting the groups to find solutions to the problems.Facilitators(會議主持人) helped these discussions.On the last day， the superior was presented with proposed solutions.He or she then had three choices：to accept the proposal， not to accept it， or t
25、o collect more information.This process put great pressure on the superior to make decisions. Another program to improve effectiveness and efficiency was Best Practices.The aim was to learn from other companies how they obtained customer satisfaction， how they related to their suppliers， and in what
26、 ways they developed new products.This helped the GE people to focus on the processes in their operations that would improve the companys performance. Jack Welch was personally involved in developing managers at GEs training center in Crotonville.Leaders， Welch suggested， are not only those who achi
27、eve results but also those who share the values of the company. 26.Jack Welch retired at the age of 65. 答案T 27.Jack Welch insisted that each of the businesses should beat least number 3in their respective area. 答案F 28.If the business could not meet Welchs change requirements， its manager had 3 choic
28、es. 答案T 29.The restructuring went before changing the organizational culture and the managerial styles of GEs managers. 答案T 30.The Work Outlasted a week. 答案F 四、寫作（共 20 分） 31.根據(jù)要求寫作文。Write at least 100 words about an event caused by different understandings of the workplace culture.You may need to include the 5Ws and 1He elements.
2018年1月1389國開電大本科《管理英語4》期末考試試題及答案
