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1、國(guó)開(kāi)(中央電大)本科商務(wù)英語(yǔ)4形考任務(wù)(單元自測(cè)1至8)試題及答案模板適用專業(yè)及層次：會(huì)計(jì)學(xué)、金融學(xué)、市場(chǎng)營(yíng)銷和物流管理本科。平臺(tái)考試網(wǎng)址：http：/。單元自測(cè)1 試題及答案 題目順序是隨機(jī)的，使用查找功能（CtrlF）進(jìn)行搜索 題目 How would you like to go？ _. 答案Id like to fly to Frankfurt for a stay of two days 題目_ behalf of Vancouver C&S Intl Trade Corp., I am pleased to invite you and your colleagues to vis
2、it us. 答案On 題目_？ I expect to depart for Frankfurt on Sunday, September 1st, any time after 13：00 pm. 答案When do you plan to leave 題目_？ Sure, no problem. First, go see Cindy and tell her where youre going and when. 答案Can you fill me in 題目_？ Yes, business class. 答案Will you fly business class 題目Can you
3、fill me _ ？ I need some detailed information. 答案in 題目Hey Kyle, guess what! The boss is sending me to Europe for a marketing seminar next month. _Youve been itching to go on a business trip for months. 答案Great! You must be happy. 題目If you are intending _ just one Schengen country, you will need to ap
4、ply for the Schengen visa directly with the embassy or consulate of that particular country. 答案to visit 題目Many of the banks and travel services in the western countries provide convenience for the travellers by issuing travellers _. 答案checks 題目Please _ an open return flight from Barcelona to Frankfu
5、rt. 答案book 題目The processing time _ per embassy. 答案varies 題目Travellers checks are generally _ small face value. 答案of 題目Travellers, when _ the checks, have to sign the checks in the presence of the bank or service clerks. 答案buying 題目We used to _ cash advances. 答案have 題目You can download and print off t
6、he _ online. 答案form 翻譯：為句子選擇正確的翻譯（每題10分）。1. Can you fill me in？ ABC 答案C. 你能向我詳細(xì)介紹一下嗎？ 2. Not all restaurants accept the card. ABC 答案B. 并非所有酒店都接受此卡。3. We used to have cash advances. ABC 答案A. 我們以前是預(yù)支現(xiàn)金。4. Let me know how you like living out of a suitcase.ABC 答案B. 到時(shí)候告訴我你是怎么帶著旅行包生活的。5. It is very profi
7、table for the issuing offices to finance the funds they collect by issuing travellers checks. ABC 答案A. 對(duì)發(fā)行機(jī)構(gòu)來(lái)說(shuō)，發(fā)行旅行支票提供融資便利是有利可圖的。完形填空：選擇正確答案，補(bǔ)全文章（每題10分）。HOW TO SCHEDULE YOUR VISA APPOINTMENTPayment can be made with a UnionPay debit card or in cash. You can 答案B. pay directly through the website, the
8、 Call Center, or at a Citic bank ATM. If paying at a Citic bank branch, you can pay with a UnionPay 答案C. debit card or with cash. If you prefer to pay in cash, the appointment website will produce a bank deposit slip 答案A. based on the type of appointment for which you have registeredthe deposit slip
9、 will indicate how much you must pay. You must print this bank 答案C. deposit slip , log off the appointment site, proceed to a local Citic bank branch, present the bank deposit slip, pay the requested amount, obtain an original bank receipt for the transaction, log back into the 答案A. appointment site
10、 , and enter the bank receipt confirmation number into the requested field. 閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（每題10分）。TRAVELLERS CHECKMany of the banks and travel services in western provide a convenience for travellers by issuing travellers checks. Travellers, when buying the checks, have to sign the checks in the p
11、resence of the bank or service clerks. During the trip, travellers can cash the checks from the agencies of the bank or the travel service whenever they need after their counter-signatures are recognized. A lot of travellers like to buy these checks as they dont have to take along much cash and worr
12、y about counterfeit signatures. The agencies will get back the money they have paid by sending the checks to the issuing offices. Travellers checks are generally of small face value, such as ten or twenty dollars, or five or ten pounds, for miscellaneous payments. There is no time limit for their ci
13、rculation period. It is very profitable for the issuing offices to finance the funds they collect by issuing travellers checks because they not only receive a service charge from the check buyers, but they also dont need to pay any interest no matter how long the checks remain in circulation before
14、clearing. This is why banks and travel services are willing to provide this convenience. 1. It is convenient for the travellers to travel around the world as many banks and travel services issue travellers checks. 答案T 2. There are no signatures of travellers who have bought the checks. 答案F 3. Quite
15、a few travellers like to buy the checks. 答案T 4. Travellers do not worry about the circulation period of the checks as there is no time limit for it. 答案T 5. Banks and travel services are reluctant to provide travellerschecks. 答案F 閱讀理解：根據(jù)文章內(nèi)容，完成選擇題（每題10分）。SCHENGEN VISA APPLICATION STEPSIdentify the co
16、untry or countries you will be travelling to. It is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application. If you are intending to visit just one Schengen country, you will need to apply for the Schengen visa d
17、irectly with the embassy or consulate of that particular country. If you are intending to visit two or more Schengen countries, your application must be sent to the embassy or consulate of the country that shall be your main destination. If you are intending to visit several Schengen countries, but
18、do not have a main destination, you should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary.Fill out an application form beforehand to obtain a Schengen visa. You can download and print off the form online.Prepare all the requirements for your Sch
19、engen visa application. Depending on the consulate or embassy, you are required to show the following documents： A valid national passport Evidence showing the purpose of your trip (e.g. hotel reservations) Proof of medical insurance A round-trip travel ticket Proof of fundsCheck the processing time
20、 to ensure you get your Schengen visa on time. The processing time varies per embassy, so it is important to take the processing time into account when planning your trip. 1. This passage is mainly about ABC. 答案C. how to apply for a Schengen visa 2. If you are intending to visit two or more Schengen
21、 countries, you will need to send your application ABC. 答案A. to the embassy or consulate of the country that shall be your main destination 3. You can download and print off the form ABC. 答案B. on the Internet 4. You are required to show the following documents EXCEPT ABC. 答案C. a birth certificate 5.
22、 The processing time is ABC per embassy. 答案A. different 單元自測(cè)2 試題及答案 題目順序是隨機(jī)的，使用查找功能（CtrlF）進(jìn)行搜索 題目 Hello, is that Sail Moving Company？ _？ 答案Yes, this is Jack speaking. Thanks for calling. What can we do for you 題目 How do you calculate the fee if we ask you to move the office furniture？ _. 答案The cost
23、depends on the floor to move to, the distance between two places and the amount of the furniture to move 題目 The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this？ _. 答案 Well, I wonder whether the recent layoffs are affecting the qualit
24、y of our customer service 題目 What does the customers complaint say？ _. 答案He says he hasnt gotten back the monitor for repairs 題目 What is the distance between the new building and your office？ _. 答案It is about 15 kilometers 題目_ the situation may be, make sure that you dont leave your customer with an
25、 unanswered question. 答案Whatever 題目Customers often remain _ to a business that has excellent service even if their prices are high. 答案loyal 題目Customers wont find store clerks sitting around _ . 答案watching TV or playing cards 題目If any of the articles are damaged during move, you may make a _ for comp
26、ensation with our company. 答案claim 題目If things have _ , the person youre talking to will want to know the reasons. 答案gone wrong 題目Looking your customers in the eye shows that we are listening to them and hearing _ . 答案what they are saying 題目Some of the customers complaints seem _ . 答案unacceptable 題目
27、Some stores even offer _ lanes for customers with 10 items or less to checkout quickly. 答案express 題目The American idea of customer service is _ each customer the center of attention. 答案to make 題目The customer service representative will often allow customers to exchange the product they bought or retu
28、rn it for a full _ . 答案refund 翻譯：為句子選擇正確的翻譯（每題10分）。1. The American idea of custom service is to make each customer the center of attention.A；B；C 答案A. 美式客服理念認(rèn)為每位客戶都是關(guān)注的焦點(diǎn)。2. Many products come with a money-back guarantee.A；B；C 答案B. 許多產(chǎn)品都有退款承諾。3. Make sure to look your customers in the eye.A；B；C 答案C.確
29、保要直視顧客的眼睛。4. Always look for ways to go above and beyond the expectations of your customers.A；B；C 答案A. 一定要想方設(shè)法，超越顧客的期望。5. The worst thing is that you discovered at the last moment there were missing parts in the order before shipment.A；B；C 答案A.最糟糕的事情是，在裝船之前的最后時(shí)刻，你發(fā)現(xiàn)訂單貨物有遺漏。完形填空：選擇正確答案，補(bǔ)全文章（每題10分）。Cu
30、stomer service is the service or care that a consumer receives before, during and after a purchase. Its one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being 答案D. offered .Consumers often must encounter a
31、n experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.Top notch service will create 答案E. loyalty and a returning customer, which is what we all must strive for.Excellent customer service is 答案A. vital to businesses today. Its a componen
32、t that is often missing, unfortunately. How do you provide great customer service？ Always make your customer a 答案 C. priority . Greet them in a friendly manner, whether that be via telephone, email or in person. Let them know you are there to help and that you will take care of them, not only before
33、 the sale but after as well. After all, in a thriving business customers are not 答案B. optional ；its a requirement for businesses to survive.選自：http：/ . ustomer-Service.htm 閱讀理解：根據(jù)文章內(nèi)容，把每一段和其所談?wù)摰脑掝}相匹配（每題10分）。CUSTOMER SERVICE 1. The American idea of customer service is to make each customer the center
34、 of attention. And wherever you go, good customer service means making customers feel special. 答案B. the American idea of customer service 2. When customers get to a store, they are treated as honored guests. Customers dont usually find store clerks sitting around watching TV or playing cards. Instea
35、d, the clerks greet them warmly and offer to help them find what they want. Customers usually dont have to ask how much items cost, since prices are clearly marked. 答案D. honored guest 3. When customers are ready to checkout, they can go to the nearest and shortest checkout lane. Good stores open new
36、 checkout lanes when the line ups get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm thank you and have a nice day from the clerk. 答案E. checkout service 4. In America, customer service continues lo
37、ng after the sale. Many products come with a money-back guarantee. Expensive items like cars, computers or stereos often have a warranty that ensures trouble-free use for a period of a year or more. Advertisements regularly include the motto, Your satisfaction is guaranteed. So if there is a problem
38、 with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund. 答案A. satisfaction guaranteed 5. Customer service in America grows out of the belief that the customer is always right. If a person receives po
39、or service from a store, he probably will avoid shopping there in the future. On the other hand, customers often remain loyal to a business that has excellent service even if their prices are high. 答案C. customer loyalty 閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（每題10分）。THE FEEL GOOD FACTOR IN CUSTOMER SERVICEA challenge in w
40、orking in customer service is to ensure that you have focused your attention on the right key areas, measured by the right Key Performance Indicator (KPI). One of the most important aspects of a customer service KPI is what is often referred to as the Feel Good Factor. Basically the goal is not only
41、 to help the customer have a good experience, but to offer an experience that exceeds expectations. Several key points are listed as follows：Know what products/service you are offering from back to front. In other words, be an information expert. It is okay to say I dont know, but it should always b
42、e followed up by but let me find out or possibly but this person will be able to assist you. Whatever the situation may be, make sure that you dont leave your customer with an unanswered question.Most of the communication that you relay to others is done through body language. If you have negative b
43、ody language when you communicate with others, it shows that you dont care. Two of the most important aspects of positive body language are smiling and eye contact. Make sure to look your customers in the eye. It shows that we are listening to them and hearing what they are saying. And of course smi
44、ling is more inviting than a blank look or frown.Nothing surprises your customers more than an employee going the extra mile to help them. Always look for ways to go above and beyond the expectations of your customers. In doing so, it helps them to know that you care and it will leave them with the
45、Feel Good Factor that you are searching for. 1. The goal of customer service is to give customers an experience that meets their expectations. 答案F 2. Leave your customer with an unanswered question is unacceptable. 答案T 3. Both positive body language and negative body language are necessary in custom
46、er service. 答案F 4. Eye contact is one of the most important aspects of positive body language. 答案T 5. The underlined going the extra mile to help them in the last paragraph means going a long way to help them. 答案F 單元自測(cè)3 試題及答案 題目順序是隨機(jī)的，使用查找功能（CtrlF）進(jìn)行搜索 題目 Could you be so kind as to turn down that ro
47、ck n roll？ Im preparing for tomorrows meeting report. _. 答案Sure. Sorry to disturb you 題目_ has good reputation will sooner or later be successful in his business. 答案Whoever 題目Although he has sought to find a peaceful _, he is facing more pressure from his business rivals. 答案solution 題目At the same tim
48、e, the negotiator keeps things secret _ would limit his/her ability to negotiate. 答案that 題目Hello, this is Lucas Bowen. Id like to order some machines. _. When do you need them？ 答案No problem 題目Ill also throw in the discount of 10% on your up front deposit. What do you think about this suggestion？ _.
49、答案Ok, I think weve both have done our best for this 題目Ill be away on a business trip. Would you mind signing for my express delivery？ _. 答案Id be happy to 題目In business，whatever you do, do not _ illegal benefit. 答案chase 題目Okay then, so to confirm：a 6% discount but you pay all the shipping and install
50、ation costs. _. Ill call you tomorrow. 答案That sounds all right 題目That might be acceptable _ you handle the insurance fees. 答案if 題目Their skill and _ has got them on the sales team. 答案enthusiasm 題目They wanted to _ a discussion on economics. 答案initiate 題目To attract investors, the government has _ its t
51、ax and labor laws. 答案adjusted 題目We cant manage that _ you pay for the installation. 答案unless 題目When the rest of the room _ emotional, stay cool and use logic to negotiate and close. 答案gets 翻譯：為句子選擇正確的翻譯（每題10分）。1. By understanding how non-verbal communication works, a negotiator must be able to under
52、stand the information the other participants are giving out non-verbally.A；B；C 答案A通過(guò)理解非語(yǔ)言性交際如何起作用，談判者一定能夠理解其他參與者透露的非語(yǔ)言性信息。2. Look the person in the eye with honesty and respect.A；B；C 答案B誠(chéng)實(shí)而尊敬地注視這個(gè)人。3. If possible, it may be helpful for negotiation partners to spend time together in a comfortable atm
53、osphere outside of the negotiation room.A；B；C 答案B. 如果有可能，讓談判雙方花時(shí)間一起處于談判室以外的舒適氛圍，可能會(huì)有幫助的。4. This is because whoever controls the start of the negotiations tends to control where they end.A；B；C 答案C這是因?yàn)闊o(wú)論誰(shuí)控制了談判的開(kāi)始，誰(shuí)往往就能掌控談判的結(jié)果。5. The negotiation table can be loaded with agendas, egos and emotions.A；B；C
54、 答案A談判桌承載著議事日程，自我意識(shí)和各種情緒。完形填空：選擇正確答案，補(bǔ)全文章（每題10分）。Another example is reading non-verbal communication. 答案B. Being able to read the non-verbal communication of another person can be a great asset in the communication process. By being aware 答案A. of different signs and expressions 答案B. that a person gi
55、ves verbally and non-verbally, a negotiator can adjust his/her approach and the negotiation can go smoothly. If 答案C. possible , it may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room. Being familiar with another person helps you
56、to 答案A. sense the differences between verbal and non-verbal communication within the negotiation atmosphere. 閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（每題10分）。THE GOLDEN RULES OF NEGOTIATINGThe art of negotiating is a difficult skill for most of us, even good salespeople. Here are three golden rules for you to follow：1. ALWA
57、YS START THE NEGOTIATIONS.You must initiate the process. This is because whoever controls the start of the negotiations tends to control where they end. If you let the other party start negotiations, you will be constantly giving up control, often without even realizing it. For instance, when you as
58、k someone what his project budget is, you are allowing him to start the negotiations. You will then spend your time chasing his number rather than finding the best solution. So, never let the other party control the negotiations.2. ALWAYS NEGOTIATE IN WRITING.The purpose of negotiations is to arrive
59、 at a formal written agreement, not tell a story or spend time talking. From the first moment you begin a proposal, you should create a document and take it to the client. It will include all the points of agreement and become real to the prospective customer. Negotiating first and then having to cr
60、eate a document adds unnecessary time to a transaction. But if you build your written agreement as you negotiate, you are prepared to ask for a signature the moment the decision to buy is made.3. ALWAYS STAY COOL.The negotiation table can be loaded with agendas, egos and emotions. Great negotiators
61、know how to stay cool, providing leadership and solutions, while the rest of the room becomes insanely invested in personal agendas and useless emotions. Crying, getting angry and blowing off steam may make you feel good, but such behavior will not benefit you while negotiating. When the rest of the
62、 room gets emotional, stay cool and use logic to negotiate and close. 1. If you let the other party start negotiations, you will be completely grasp the control, often without even realizing it. 答案F 2. So, never let both parties control the negotiations. 答案F 3. Negotiating first and then having to create a document doesnt need necessary time to a transaction. 答案T 4. Great negotiators know how to stay cool, providing leadership and solutions, while the rest of the room becomes wild or helpless during the negotiation. 答
國(guó)開(kāi)(中央電大)本科《商務(wù)英語(yǔ)4》形考任務(wù)(單元自測(cè)1至8)試題及答案模板
